Refund policy

1.- CANCELLATION AND RETURN

1.1 COLONO reserves the right to cancel an order received, either in part or in full, in the following cases:
* If the product ordered is not in stock.
* If full payment of the order is not received or if payment fails in any part of the process.
* If the order does not comply with these Terms and Conditions of Purchase.

1.2 For his part, the customer has the right to cancel or return his order according to the following conditions:

1.2.1 Return period
In accordance with the Law on the Regulation of Retail Trade and in accordance with Community legislation (Directive 97/7/EC), you have 7 days from receipt to return your order, provided that it is not a fresh or perishable product. 

1.2.2 Condition of the product to be returned
COLONO can only refund products received in their original condition, with seals and packaging intact and without any other manipulation. 

COLONO determines whether the products are in the same condition as they were sent to you. We will make a check of the returned products to confirm that they arrive in optimum condition before proceeding to reimburse the amounts, the shipping costs being non-refundable. 

We will not accept returns of products that do not come in their original packaging or with a broken seal, unless they are defective products.

1.2.3 Return costs
COLONO will not pay for the costs of sending a return.

1.2.4 Transfer of the returned order
We will proceed to make the return within 30 calendar days of receiving the returned order.

1.2.5 How to make the return?
Contact us at info@colonogourmet.com and tell us which products you want to return. We will contact you to understand the case and analyze the best way to proceed.

2.- WHAT HAPPENS IF YOU RECEIVE A WRONG OR DEFECTIVE ORDER

In this case, please contact us within 24 hours of receiving the order through info@colonogourmet.com indicating the error or defect along with your personal data. 

We will proceed to make the return or replacement (if any) as soon as possible within 30 days after you receive our confirmation email. 

The amounts paid for those products that are returned due to a tare or defect will be fully reimbursed in the same way as the payment was made, including the delivery costs that you have previously paid and the costs of sending the return. 

If the error is due to transport, or the packaging does not arrive in good condition, it must be noted on the delivery note that the carrier will make you sign.